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Shipping & Delivery

DELIVERY ADDRESS

Deliveries of products ordered on the EVJ Website will be made to the delivery address provided by the customer on the order form.

CARRIER

All deliveries are handled by DHL.

DELIVERY TIMES AND METHODS

Orders are dispatched within 48 to 72 hours after payment has been cleared.

We are not responsible for delays beyond our control, including customs clearance procedures.

All shipments require a signature upon delivery.

We recommend grouping your items into a single order, as we are unable to combine separate orders.

Special care is taken when handling fragile items.
All boxes are suitably sized, and your items are well protected.

INTERNATIONAL DELIVERIES

For deliveries worldwide (United States, South America, Canada, Middle East, India, Asia, Africa, Oceania), delivery times range from two (2) to fifteen (15) days.

Please note that we may not be able to ship to certain locations due to insurance limitations or customs restrictions. You may incur additional customs duties or local taxes during shipment; please check with your local customs office for details.

WE DO NOT GUARANTEE SHIPMENT TO

  • Countries subject to commercial restrictions imposed by the United Nations (UN), the European Union (EU), OFAC, or any other binding international regulations.

  • Countries affected by national restrictions, including those not deriving from UN sanctions.

  • High-risk countries, including those affected by armed conflicts, significant political instability, terrorism, or any security conditions that make logistical operations unsafe.

EUROPEAN DELIVERIES

For deliveries of our jewelry within Europe, EVJ offers delivery within two (2) to seven (7) days.

LOCAL DELIVERIES

For deliveries within Luxembourg, EVJ offers delivery within one (1) to three (3) days.

DELIVERY COSTS

We offer free delivery.

CHECKS ON DELIVERY AND TRANSFER OF RISK

Upon delivery, customers must carefully inspect the condition of the products and verify that they match the order.
If any damage or non-conformity is found, it must be reported immediately to EVJ, to the carrier and noted on the delivery slip.

In accordance with applicable law, the risk of loss or damage to the goods passes to the customer when they, or a third party designated by them other than the carrier proposed by us, take physical possession of the products.

Last updated 11/11/2025