Privacy and Security Policy
We are committed to respecting and protecting your privacy. This Privacy and Security Policy explains how we collect, use, disclose, store, and safeguard your personal information when you access our website and use our services.
Collection of Personal Information
When you visit our website or use our services, we may collect personal information either directly from you or automatically through your interaction with the site.
Information you provide directly
We may request personal information when you register an account, place an order, or communicate with us. This information may include:
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First and last name
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Email address
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Billing and shipping address
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Telephone number
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Date of birth (optional)
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A password created to verify your identity, enable secure access to your account, and allow future logins
This information is collected solely to provide requested services, verify your account, and communicate with you effectively.
Information collected automatically
When you visit our website, certain information is automatically collected through cookies and similar technologies. This may include referring websites, browser type and language, operating system, pages viewed, Internet Protocol (IP) address, and actions taken on the site.
Most web browsers allow you to manage or disable cookies. Please note that restricting cookies may affect the functionality or accessibility of certain parts of the website.
Use of Personal Information
We use your personal information to operate, maintain, and improve our services, personalize your experience, process transactions, manage your account, provide customer support, communicate with you regarding your orders or inquiries, and ensure website security. Your data may also be used to detect, prevent, and investigate fraud or other unlawful activities, and to comply with legal obligations.
Sharing of Personal Information
We do not sell, trade, or otherwise disclose your personal information to third parties. Personal data may be shared only with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, delivering products, or providing customer support, and only to the extent necessary. These parties are contractually obligated to maintain the confidentiality and security of your information.
We may disclose personal information where required to comply with applicable laws, enforce our policies, or protect our rights, property, or safety, or those of others. Non-personally identifiable information may be shared for analytical, marketing, or statistical purposes.
Storage and Security of Information
We implement appropriate physical, technical, and administrative safeguards to protect your personal information. All financial transactions are secured using Secure Sockets Layer (SSL) encryption. Access to personal data is restricted to authorized personnel who require such access to perform their duties.
Our servers are hosted in secure environments protected by physical access controls and electronic firewalls. Where applicable, we rely on reputable third-party service providers whose security standards we believe to be adequate and reliable.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including providing requested services, meeting legal and regulatory requirements, resolving disputes, and enforcing our policies. You may request the deletion of your personal data at any time, subject to applicable legal obligations.
Changes to This Privacy Policy
This Privacy and Security Policy may be updated from time to time. We encourage you to review it periodically to remain informed about how we protect your personal information. Any changes will be posted on this page. For additional information regarding data protection regulations, you may consult the website of the relevant national data protection authority CNPD Commission nationale pour la protection des données.
Your Rights Under Data Protection Law
In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), you have the following rights regarding your personal data:
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The right to access your personal data
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The right to rectify inaccurate or incomplete data
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The right to object to the use of your data for direct marketing purposes
To exercise your rights, please Contact Us or write us a letter using the details below:
EGO LUXEMBOURG SARL
3 Rue des Artisans
L-4017 Esch-sur-Alzette
LUXEMBOURG
Contact Us
If you wish to exercise your rights, or if you have any questions or concerns regarding this Privacy and Security Policy or the processing of your personal information, please contact us via Contact Us or e-mail
Last updated : 12/18/2025