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Return Policy

Return Policy

At EVJ, we stand by the quality and authenticity of every piece we offer and aim to ensure that your jewelry purchase exceeds expectations. If, however, you are not completely satisfied, we provide a full, no-questions-asked money-back guarantee on all purchases.

Right of Withdrawal

The customer has the right to withdraw from the contract. The withdrawal process must be initiated within three (3) days from the date of delivery, and the item must be shipped back within fourteen (14) days from the date of delivery.

Return Authorization

All returns must be requested in advance. Returns sent without prior authorization will not be accepted.

Condition of Returned Items

Returned items must be in exactly the same condition as received, unworn, unaltered, and free from any signs of damage or use. The return must include the original presentation box, certificates of authenticity, documentation, and all protective packaging as originally provided.

Any alteration, resizing, engraving, testing, or unauthorized handling of the item will render it ineligible for return.

Inspection and Refunds

All returned items are subject to a careful inspection upon receipt. Refunds will be processed only after the item has been received and successfully inspected.

Refunds will be issued using the original method of payment.

Return Shipping

Return shipping costs are borne by the customer, unless the item is proven to have been misrepresented following an independent assessment arranged by the seller.

In the event that the customer fails to pay the customs duties of the destination country and the item is consequently returned to us, the customer shall be responsible for all return shipping costs.

We recommend using only the shipping service provided by the seller, as the seller is not responsible for items lost or damaged during return transit.

Misrepresented Items

If, following an independent evaluation by a qualified gemologist or antique jewelry expert arranged by the seller, an item is confirmed to have been misrepresented:

  • a full refund will be issued;

  • original shipping costs will be refunded.

Non-Returnable Items

Items that have been altered, damaged, tested without authorization, resized, engraved, or returned incomplete will not be eligible for a refund.

This Return Policy is governed by Luxembourg law and must be read in conjunction with the Terms and Conditions of Sale.

How to Prepare Your Return Shipment

Properly preparing your return ensures your item reaches us safely and without delay. Please follow these steps:

  1. Place the item securely in its original packaging or in another suitable protective packaging. For guidance, you may refer to the DHL Packing Guide.

  2. Seal the package securely and remove any old tags or shipping labels.

  3. Attach the return label to your package, ensuring the barcode is clearly visible. The label will be provided by us, and the cost of the label will be deducted from your refund. You will receive the shipping label via email.

If you are unsure where to find your return label, please contact European Vintage Jewelry for assistance.

Upon receipt, we will carefully inspect the item. Refunds, minus the cost of the return label will be issued within fourteen (14) days of receipt.

For any questions regarding these procedures, please Contact Us

Governing Law and Dispute Resolution

This Return Policy is governed by Luxembourg law.

In the event of a dispute, the parties will first seek to reach an amicable resolution. We are committed to resolving any issues within one to two weeks. If a problem arises with an order or any other transaction, users may contact us via email, and we will respond within 24 hours.

Should an amicable resolution prove impossible, the matter shall fall under the exclusive jurisdiction of the court with territorial competence in accordance with applicable consumer protection laws. Any disputes that cannot be settled directly between the parties, whether through mediation, arbitration, or litigation, shall be conducted in Luxembourg, State of Luxembourg.

For additional details regarding returns, refunds, or related procedures, please refer to our Right of Withdrawal within the Terms and Conditions.

Last update 12/10/2025